Did you know that your customers seek businesses that provide quality, value, honesty, information, and support?
And how will they know your business can give those things if they haven’t experienced your product/service yet?
The solution to that is customer connection.
Why do I need to connect with my customers?
If you think that the initial customer connection lies at the first personal interaction, you need to read this:
People nowadays first check businesses online before dropping a call or paying a visit to a physical site.
Yes, they take a peak of your business to at least one of the following:
And here’s a fact:
All the things listed above have an impact on your image and customer expectation.
Now, can you feel the importance of customer connection?
How do I start a customer connection?
Your customer’s first encounter with your business sets the stage for future interactions.
Whether they found your website or social media first, you need to put something out there to start establishing trust.
Then, you have to continue communicating with your customers once they allow you to get their contact details. This is your chance to have repeat customers. When they are happy with your product or service and the positive experience of their purchasing journey, these customers could make frequent purchases or become advocates of your business!
Undecided which social media is perfect for your business?
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